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Money Back Guarantee

The Detroit Medical Center. The DMC.
The only hospital system in America with a money back guarantee.
If our patients are not absolutely satisfied with any aspect of their inpatient service or overnight stay in a DMC hospital, we will credit their patient pay balance up to $100.

The Money Back Guarantee began on Friday, April 28, 2006. Only patients receiving care at a DMC hospital on that date or after will be eligible to apply for an adjustment/refund.

DMC Money Back Guarantee Policy

• Applies to all inpatient (or overnight) stays and all surgery services provided at a DMC hospital.
• Adjustment/Refund is dependent upon the nature of dissatisfaction as follows:
  • Tier 1 ($25) Problems with physical facilities
  • Tier 2 ($50) Inadequate communication
  • Tier 3 ($75) Excessive wait issues
  • Tier 4 ($100) Poor service from employees
• Credits are limited to a maximum of two claims per patient per calendar year, or a maximum of $100 per patient per year.
• Adjustment is applied to patient pay balance of hospital bill. Refunds applied to pre-paid amount of patient bill.
• Claim must be made within 14 days of discharge from inpatient or 14 days of surgery service.
• Patient must completely fill out all required information on Money Back Guarantee Form.

Forms will be available on every floor in every hospital. Patients who have left/been discharged can obtain a form by calling 888.DMC.2500.

Is it a healthcare revolution?
Maybe. We just think it’s a better way to get better.

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The Money Back Guarantee is a quality/service improvement initiative. It is not for the purpose of soliciting patient referrals.